zxbajl Privacy Policy
Keeping your personal information secure is our highest priority. In this policy, we clearly explain how information is collected, used, and protected.
zxbajl is one of Bangladesh's trusted online betting and casino platforms. We place the highest importance on the privacy of our users. This Privacy Policy explains in detail what types of information we collect, why we collect it, how we use it, and what steps we take to keep your information secure. By registering and continuing to use our platform, you accept all the provisions of this Policy.
What Information We Collect
Personal Information Provided Directly by You
When you register on zxbajl, verify your account, or use our services, we collect the following information:
- Full name, date of birth, and gender
- Email address
- Mobile number
- Password (stored in encrypted form)
- National ID card or passport details (for KYC verification)
- Home address
- Payment account information (bKash, Nagad, Rocket numbers)
Automatically Collected Information
When you use our platform, some information is collected automatically, including:
- IP address and geographic location (country / region level)
- Device type, operating system, and browser information
- Login time and session data on the platform
- Gaming history, betting activity, and transaction records
- Information obtained through cookies and similar tracking technologies
- Referral source and site navigation patterns
Purpose of Using Information
Primary Purposes
zxbajl uses your information for the following primary purposes:
- Creating, managing, and securing accounts
- Completing the KYC (Know Your Customer) verification process
- Processing deposits, withdrawals, and financial transactions
- Providing and managing bonuses, promotions, and rewards
- Providing customer support and resolving complaints
- Taking necessary steps to prevent fraud and money laundering
- Implementing responsible gaming policies
Secondary Purposes
In addition to the primary purposes above, we may also use information for the following:
- Conducting analysis to improve platform performance
- Providing personalized experiences and content customization
- Sending notifications about relevant offers and promotions (with your consent)
- Meeting legal obligations and maintaining compliance with regulatory bodies
- Identifying and resolving technical issues
Cookie and Tracking Technology
Cookie Usage
Cookies and similar technologies are used on the zxbajl platform. Cookies are small data files stored on your device that help improve your experience. We use the following types of cookies:
- Essential Cookies: Required for the platform to function properly.
- Functional Cookies: For remembering your preferences and settings.
- Analytical Cookies: Collecting anonymous data to understand user behavior.
- Security Cookies: For preventing fraud and unauthorized access.
Most cookies can be controlled or disabled through your browser settings. However, disabling essential cookies may affect some functionality of the platform.
Information Sharing with Third Parties
Scope of Information Sharing
zxbajl never sells your personal information to third parties. However, information may be shared in a limited way in the following cases:
- Payment Processors: With mobile banking service providers such as bKash, Nagad, and Rocket to complete transactions.
- Technology Service Providers: Companies contracted for platform operation, hosting, and security services.
- Legal Authorities: Regulatory and law enforcement agencies in cases of legal obligation or legitimate investigation.
- Fraud Prevention: Providers of anti-money laundering (AML) and fraud prevention services.
All third parties operate under strict confidentiality agreements and may use your information only for specified purposes.
Data Protection Measures
Technical and Organizational Safeguards
zxbajl uses industry-standard, up-to-date security technology to keep your information safe:
- SSL/TLS Encryption: All data transmission between you and our servers is encrypted.
- Database Encryption: Stored sensitive information is protected with advanced encryption methods.
- Two-Factor Authentication: An additional layer of security for account access.
- Regular Security Audits: Routine checks to identify and resolve vulnerabilities.
- Access Controls: Only authorized staff can access user information.
- Firewall and Intrusion Detection: Active defense against unauthorized access.
However, no method on the internet is completely secure. We make every effort to protect your information, but no one can guarantee absolute security.
Data Retention Period
Data Retention Policy
zxbajl retains your information only for as long as necessary. The retention period is determined based on the following:
- For active accounts: complete information is retained for as long as the account remains active.
- Financial transaction records are kept for a defined period after account closure to meet legal requirements.
- In cases of fraud investigation or legal dispute, information may be retained for an extended period.
- KYC documentation is retained in accordance with regulatory requirements.
- At the end of the retention period, information is deleted securely and permanently.
User Rights
Your Rights Regarding Your Information
As a user of zxbajl, you have the following rights:
- Access to Information: You may request a copy of the information we hold about you.
- Correction: You may request correction of incorrect or incomplete information.
- Deletion: In certain cases, you may request that your information be deleted.
- Restriction of Processing: In certain circumstances, you may request that processing of your information be limited.
- Withdrawal of Consent: The right to withdraw consent given for marketing communications at any time.
How to Exercise Your Rights
To exercise any right regarding your information or to submit a request:
- Contact our live chat support directly — Bengali-language assistance is available 24/7.
- Send us an email with full details: [email protected]
- All requests will be processed promptly after verification.
- Identity verification may be required to protect your information.
- Due to legal obligations, deletion of some information may not be possible.
Protection of Minors
Age Restrictions and Protection of Minors
Our platform strictly prohibits access by minors. Age is verified during the registration process, and age-proof documents are checked during the KYC process. If we learn that a minor has registered on our platform, their account will be closed immediately and the related information will be deleted.
If you are aware that a minor is using our services, please notify our support team immediately.
Policy Changes and Updates
Policy Amendment Process
zxbajl reserves the right to update this Privacy Policy at any time. If there are any significant changes to the Policy:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notification will be sent to the registered email address.
- Consent to accept the updated policy may be requested when logging in to the platform.
- Continuing to use the platform after an update is considered acceptance of the new policy.
We recommend that you visit this page regularly and stay informed about the latest Privacy Policy.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our data protection team is always ready to answer all your questions.